Support

One address reaches us, for every kind of question — a problem with a generation, a question about credits, a privacy request, or anything else:

Writing from the email address on your account helps us find you straight away. If a generation went wrong, telling us roughly when it happened and what you asked for is usually enough — we do not need a screenshot.

We reply within 2 business days. Most messages are answered sooner than that; the limit is what we hold ourselves to rather than what we aim for.

Privacy requests — access, correction or deletion — follow the timetable in the privacy policy: acknowledged within 7 days and completed within 30.

• •Credits — what a credit is, and what each kind of ad costs.
• •Refund policy — what is refundable, what is not, and within what period.
• •Delete your data — remove your account and its content.
• •Privacy policy — what we collect, who processes it, and how long we keep it.
• •Terms of service — the agreement your account runs under.

A render failed or never finished. Tell us the approximate time and the template you chose. If credits were charged for a render that produced nothing, we return them.

You want to disconnect the app.Unlink it from ChatGPT’s own connector settings. That ends the app’s access immediately and leaves your DesignStation account and its balance untouched.

You need credits. Credits are bought and managed on designstationai.com — nothing is sold inside ChatGPT. The exact cost of an ad is shown on the card before you confirm, and nothing is charged until you do.

DesignStation is operated by MXSSXTTFXAY ALMEMAR (مصطفى المعمار), and [email protected] is the address for support, privacy and legal enquiries alike.

The operator’s name is given as it is recorded in the machine-readable zone of the operator’s Iraqi national identity card, where the Arabic name is transliterated into Latin letters under ICAO Doc 9303.